cancellation Policy

As a courtesy, you'll receive a text and email reminder 48 hours before your next appointment.

We're a small, dedicated team — often with waiting lists — which means your appointment slot is reserved just for you and can't easily be offered to someone else at short notice. We'd much rather you enjoy our service than pay a fee, so please give us as much notice as possible if you can't make it.

We require a minimum of 48 hours' notice to cancel or reschedule an appointment.

  • Cancellations within 48 hours of your scheduled time will incur a late cancellation fee of 50% of the total consult fee, charged prior to your next appointment.

  • Missed appointments (no-shows) will be charged the full appointment fee.

  • Unwell? No problem — if you're sick and need to reschedule, you will never be charged a late cancellation fee. Just let us know as early as you can.

Need to cancel? Please call us. If we don't answer, leave a voicemail and we'll get back to you as soon as possible.

We appreciate your understanding, it helps us keep offering the best possible service to all our clients.

Bodyfocus acknowledges the Traditional Owners of country throughout Australia, in particular the Kanamaluka land in which we work. We pay our respect to their Elders past, present and emerging.

Bodyfocus is an allied health clinic that provides quality healthcare in an environment that is safe and inclusive for people of all sexual orientations, sex and gender identities.

Our team is committed to a patient focused care model, we work as a team to get the best health outcomes for you.